Shipping Information
SHIPPING RATES: All orders are shipped from our North Carolina warehouse.
NON-FOOD & NON-PERISHABLE SHIPPING: If you are ordering non-perishable products shipped within the 48 continental United States - you pay a flat rate of $15 for ground shipping. Delivery will be from 5 to 10 days from the time you place your order. Delivery will be by UPS Ground Delivery or Priority Mail depending on the weight and ship-to location. Lightweight orders (under 3.5 lbs) are eligible for lower Priority Mail rates. If your order is eligible you will be charged the lightweight rate of $8.50 (under 1 lb) or $10 (from 1 to 3.5 lbs.)
SUMMER PERISHABLE SHIPPING:We will double ice & thermal packaging for all perishable orders during June, July and August to keep perishable products as cold as possible in transit. We are still using 2 day shipping, by ground if you are in the blue section of the map below - or 2nd Day Air if the shipping address is outside our 2 Day Ground Area. If you are ordering perishable products, or a combination of perishable and non-perishable products, our shipping charges are based on the value of your order. Please use the Shipping Costs section of the shopping cart to get the correct value for shipping.
If you need Overnight Shipping, you will be charged $30 more than the 2ND DAY AIR charges for the value of your order.
| Order Value | 5-10 DAY GROUND SHIPPING (NON-PERISHABLE) | 2 DAY AIR CHEESE MEATS AND FISH | NEXT DAY AIR - OVERNIGHT |
|---|---|---|---|
| Up to $30 | $15.00 | $25.00 | $55.00 |
| $30.01 - $60.00 | $15.00 | $33.00 | $63.00 |
| $60.01 - $90.00 | FLAT | $40.00 | $70.00 |
| $90.01 - $125.00 | RATE | $44.00 | $74.00 |
| $125.01 - $160.00 | SHIPPING | $50.00 | $80.00 |
| $160.01 - $200.00 | $15.00 | $56.00 | $86.00 |
| $200.01 AND UP | $15.00 | 32% of Total | 50% of Total |
Shipping Policy: We ship via UPS within the 48 continental states. Our goal is to get your package delivered in the right time at the lowest possible cost to you.
We do use frequently PRIORITY MAIL shipping through the US Post Office for non-perishable orders to hold our shipping charges as low as possible for you. Transit time for these packages can be 5-10 days. If you have a drop-dead date for a special party or event, please tell us in the COMMENTS section of the order and we will work with you to achieve your goal date.
No PO Boxes for shipping in the 48 states, please.
ALASKA & HAWAII: All shipping to Alaska and Hawaii is via Priority Mail through the US Post Office. Higher charges will apply and you will be charged according to the USPS stated rates. We will use Flat Rate Priority Mail boxes as much as possible to keep shipping charges to Alaska & Hawaii as low as possible. We normally ship your order within one business day of your order. Transit time to Alaska and Hawaii is 3 days from our NC offices, and during warmer months we may not be able to ship all perishable items.
Orders placed after 2PM EST will be processed the following business day.
Perishable foods are shipped on Monday, Tuesday, and Wednesday only. If you place your order for meat, cheese or fish on Wednesday evening, it will not ship until the following Monday. We do not ship perishable items on Thursday or Friday. If you require a Saturday delivery date, please call us at 877-814-3663. UPS does deliver on Saturday, but rates are higher, so please plan ahead!
APO BOXES: We are delighted to ship your gifts to those serving overseas with an APO address. Please select non-perishable items as we cannot be certain cheese or fish will arrive in edible condition.
AUSTRALIA: We can ship non-food items by mail to Australia. Cookbooks, paper goods, teatowels, cookie stamps and shortbread pans are all available to ship by first class mail in boxes under 4lbs. We will quote your postage exactly when you email us the items you want. Postage costs for a 3" cookie Stamp is $23.50 and for a shortbread pan the postage is $xx.xx.
CANADA: Due to Canadian regulations, we cannot ship food made in Scotland from the USA to Canada. We are able to ship non-food items to Canadian addresses, please call to place your order as we do not currently allow Canadian addresses as shipping addresses on this website. Cookbooks, shortbread molds, teatowels and whisky glasses are all items we are happy to sell to Canadian customers. Postage costs for a 3" cookie stamp is $17.25, and a shortbread pan by mail is $xx.xx. You must call or email to order!
NEW ZEALAND: We can ship non-food items by mail to Australia. Cookbooks, paper goods, Christmas ornaments, teatowels, cookie stamps and shortbread pans are all available to ship by first class mail in boxes under 4lbs. We will quote your postage exactly when you email us the items you want. Postage costs for a 3" cookie stamp or items weighing up to 20 oz. $23.50 and for a shortbread pan the postage is $xx.xx.
UNITED KINGDOM: We can ship non-food items by mail to the UK. Cookbooks, cookie cutters, cookie stamps and shortbread pans are all available to ship by first class mail in boxes under 4lbs. We will quote your postage exactly when you email us the items you want. Postage costs for a 3" cookie Stamp or combination of items weighing up to 20 ounces $23.50 and for a shortbread pan the postage is $xx.xx.
