Shipping Information
CHRISTMAS 2020: We ask all customers to order as early as possible either online or by phone. To give the gifts you want this holiday, we ask all orders be placed on or before Tuesday, December 15th.
Both UPS and the Post Office anticipate record package volumes and significant delays in the days before Christmas, and we want your gifts to arrive early, NOT LATE!
CUTOFFS - All orders for perishable products must ship by Wednesday, December 16th - hence the order cutoff date of Tuesday December 15th.
All orders shipping by ground to locations west of the Mississippi River, Alaska and Hawaii must ship by the same date of Wednesday, December 16th.
Only orders travelling within the two day ground range for non-perishable products will be accepted for ground shipping after Tuesday, December 15th.
All perishable orders after Tuesday, December 15th, must be shipped by 2ND DAY AIR - even within the 2 day ground shipping zone as UPS will Prioritize Air parcels over ground when volumes exceed their daily capacity of 7 million boxes. In other words, we will not be shipping perishable products by ground to ANYONE after Wednesday, December 16th.
Our last day for shipping 2nd Day Air parcels to anywhere for Xmas delivery is Monday, December 21st. Orders taken after noon on Monday the 21st must go NEXT DAY AIR to insure Xmas delivery.
If you are late in ordering, we strongly suggest you choose shipping on Monday, December 28th for New Years Delivery and change your gift message to Merry Christmas and Happy New Year, to avoid a disappointment of late delivery.
UPS DOES NOT HONOR SERVICE GUARANTEES SINCE MARCH 2020 - and the week of Christmas will be one of excessive delays. So please, please, order early and let us ship early!
SHIPPING RATES: All orders are shipped from our North Carolina warehouse.
NON-FOOD & NON-PERISHABLE SHIPPING: If you are ordering non-perishable products shipped within the 48 continental United States - you pay a flat rate of $15 for ground shipping. Delivery will be from 5 to 10 days from the time you place your order. Delivery will be by UPS Ground Delivery or Priority Mail depending on the weight and ship-to location. Lightweight orders (under 3.5 lbs) are eligible for lower Priority Mail rates. If your order is eligible you will be charged the lightweight rate of $8.50 (under 1 lb) or $10 (from 1 to 3.5 lbs.)
BURNS NIGHT 2020 SHIPPING: If you are holding a Burns Night event on Jan. 25, we recommend that we ship your package no later than Monday, Jan. 20, or Tuesday, Jan. 21. This will allow for snow, UPS delays, and other seasonal uncertainties. In order to do that, please place your order no later than Sunday, Jan 19.
Please don't try to have your package delivered on the day before Burns Night suppers. That's probably cutting it too close, given the variables of shipping and weather. Please place your orders now and let us ship them immediately, don't get caught without haggis on Burns Night!
If you need Overnight Shipping, you will be charged $30 more than the 2ND DAY AIR charges for the value of your order.
| Order Value | 5-10 DAY GROUND SHIPPING (NON-PERISHABLE) | 2 DAY AIR CHEESE MEATS AND FISH | NEXT DAY AIR - OVERNIGHT |
|---|---|---|---|
| Up to $30 | $15.00 | $25.00 | $55.00 |
| $30.01 - $60.00 | $15.00 | $33.00 | $63.00 |
| $60.01 - $90.00 | FLAT | $40.00 | $70.00 |
| $90.01 - $125.00 | RATE | $44.00 | $74.00 |
| $125.01 - $160.00 | SHIPPING | $50.00 | $80.00 |
| $160.01 - $200.00 | $15.00 | $56.00 | $86.00 |
| $200.01 AND UP | $15.00 | 32% of Total | 50% of Total |
Shipping Policy: We ship via UPS within the 48 continental states. Our goal is to get your package delivered in the right time at the lowest possible cost to you.
We do use frequently PRIORITY MAIL shipping through the US Post Office for non-perishable orders to hold our shipping charges as low as possible for you. Transit time for these packages can be 5-10 days. If you have a drop-dead date for a special party or event, please tell us in the COMMENTS section of the order and we will work with you to achieve your goal date.
No PO Boxes for shipping in the 48 states, please.
ALASKA & HAWAII: All shipping to Alaska and Hawaii is via Priority Mail through the US Post Office. Higher charges will apply and you will be charged according to the USPS stated rates. We will use Flat Rate Priority Mail boxes as much as possible to keep shipping charges to Alaska & Hawaii as low as possible. We normally ship your order within one business day of your order. Transit time to Alaska and Hawaii is 3 days from our NC offices, and during warmer months we may not be able to ship all perishable items.
Orders placed after 2PM EST will be processed the following business day.
Perishable foods are shipped on Monday, Tuesday, and Wednesday only. If you place your order for meat, cheese or fish on Wednesday evening, it will not ship until the following Monday. We do not ship perishable items on Thursday or Friday. If you require a Saturday delivery date, please call us at 877-814-3663. UPS does deliver on Saturday, but rates are higher, so please plan ahead!
APO BOXES: We are delighted to ship your gifts to those serving overseas with an APO address. Please select non-perishable items as we cannot be certain cheese or fish will arrive in edible condition.
AUSTRALIA: We can ship non-food items by mail to Australia. Cookbooks, paper goods, teatowels, cookie stamps and shortbread pans are all available to ship by first class mail in boxes under 4lbs. We will quote your postage exactly when you email us the items you want. Postage costs for a 3" cookie Stamp is $23.50 and for a shortbread pan the postage is $xx.xx.
CANADA: Due to Canadian regulations, we cannot ship food made in Scotland from the USA to Canada. We are able to ship non-food items to Canadian addresses, please call to place your order as we do not currently allow Canadian addresses as shipping addresses on this website. Cookbooks, shortbread molds, teatowels and whisky glasses are all items we are happy to sell to Canadian customers. Postage costs for a 3" cookie stamp is $17.25, and a shortbread pan by mail is $xx.xx. You must call or email to order!
NEW ZEALAND: We can ship non-food items by mail to Australia. Cookbooks, paper goods, Christmas ornaments, teatowels, cookie stamps and shortbread pans are all available to ship by first class mail in boxes under 4lbs. We will quote your postage exactly when you email us the items you want. Postage costs for a 3" cookie stamp or items weighing up to 20 oz. $23.50 and for a shortbread pan the postage is $xx.xx.
UNITED KINGDOM: We can ship non-food items by mail to the UK. Cookbooks, cookie cutters, cookie stamps and shortbread pans are all available to ship by first class mail in boxes under 4lbs. We will quote your postage exactly when you email us the items you want. Postage costs for a 3" cookie Stamp or combination of items weighing up to 20 ounces $23.50 and for a shortbread pan the postage is $xx.xx.
